WHILE OTHER COMPANIES WARRANTY FAILURE,
WE GUARANTEE QUALITY
Trust is built over time...and for more than 46 years, Go Rhino has manufactured truck, SUV, Jeep and public safety products to fit your vehicle, do what you need done, express yourself and your lifestyle, and most importantly, to last through all that you do. We manufacture our products to last beyond extended periods of use. As a result, we stand behind the quality and durability of every product we make, and we’ve been doing that since 1975.
- Limited Lifetime Warranty
- Limited Five (5) Year Finish Warranty
- Limited One (1) Year Finish Warranty
- Limited One (1) Year Electronics Warranty
- Clearance Merchandise
- Product Registration
Q: Limited Lifetime Warranty
When you purchase Go Rhino branded product(s), you’ll enjoy peace of mind knowing your product(s) are warranted against manufacturing defects in materials and workmanship for the lifetime of the product properly installed per provided instructions. We offer this industry leading warranty because we believe in our quality, craftsmanship, and most importantly, our dedicated team.
Our Limited Lifetime Warranty covers your product(s) for their lifetime (as opposed to your lifetime or the lifetime of your vehicle). Inevitably, even the best made, well used (and well loved!) products eventually wear out; top quality materials deteriorate, and paint fades depending upon the environment where the product is used. Should you need to contact us about your product(s), we will use our judgment to assess whether your product is covered under the warranty policy, or whether it may simply be time to replace it.
To help us take care of you under this warranty, you may be asked for information regarding your purchase of the Go Rhino product(s) and to supply photos that show the defect(s). If your product is deemed to have failed due to a manufacturing defect, we will, at our discretion, repair it without charge, or replace it. Except as stated below, we’ll even ship the product back to us and to you at no cost (provided your warranty return is accompanied by an RGA number).
Q: Limited Five (5) Year Finish Warranty
Go Rhino offers an industry best five (5) year finish warranty on all of its products properly installed per provided instructions except those listed below under the Limited One Year Finish Warranty. Go Rhino branded products are warranted to the original owner against red rust, peeling, flaking and / or cracking for five (5) years from the date of purchase. So when your Go Rhino gear shows wear & tear (as all things do), you can be confident you’ve gotten the most out of your gear and your experience.
If your product(s) covered by this warranty fails due to a finish defect, we will, at our discretion, repair it without charge, or replace it. Proof of purchase and photos of the damage may be required to better understand the issue and assist in addressing it. All shipping charges due to a finish warranty are the responsibility of the purchaser / owner.
Go Rhino is not responsible for lost inbound or outbound packages. All warranty returns must be accompanied by an RGA number.
Q: Limited One (1) Year Finish Warranty
In limited instances, certain products such as frame mounted Rock Sliders and Skid Plates, are presumed to make contact with rocks or other foreign material that may cause premature scratches and/or damage to the powder coated finish. In such limited instances, the affected product(s) will be covered by a Limited One (1) Year Finish Warranty. All such products will be advertised and marked accordingly.
Tip: The best method for maintaining the finish on your product(s) to help avoid a warranty claim, is washing regularly with car wash soap and rinsing well with water. You must also protect the finish with nonabrasive automotive wax on a regular basis. Note that the use of any compound which contains abrasives is self-defeating as the compound scratches the finish and opens it to corrosion. The use of harsh chemicals used to remove bugs and tar may also cause the finish to fail and should not be used.
Q: Limited One (1) Year Electronics Warranty
Go Rhino offers a one (1) year limited warranty on all electronic products / components. This includes power bar kits, actuators, LED lighting, winches, and other electronic devices. These Go Rhino branded products are warrantied to the original owner against defects in materials and workmanship for one (1) year from the date of purchase. If your product(s) covered by this warranty fails or is found to be defective, we will, at our discretion, repair it without charge, or replace it. Proof of purchase and photos of the damage may be required to better understand the issue and assist in addressing it.
All shipping charges due to an electronics warranty are the responsibility of the purchaser / owner. Go Rhino is not responsible for lost in-bound or out-bound packages. All warranty returns must be accompanied by an RGA number.
This warranty covers the proper and intended use of the product. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by:
- Normal wear and tear, or the natural breakdown of finishes and materials over extended time and use
- Alteration, misuse, mishandling, accident or collision, negligence and neglect, improper care, improper application and / or damage due to improper installation
- Use of the product with other third-party product(s) which fail
- And on rare occasions, past habitual abuse of our warranty / return policy.
This warranty does not cover damage caused by flood, chemical fallout, salt, hail, or other environmental conditions including natural disasters.
This warranty does not cover labor, installation labor, third party alterations, such as custom paint and / or finish, towing, and rental car charges, all of which are the sole responsibility of the purchaser /owner.
This warranty does not cover incidental, consequential, indirect, or special damages. This warranty represents the total liability of Go Rhino for any product to which it applies. Go Rhino makes no other warranties or representations of any kind whatsoever, expressed or implied, and all implied warranties including any warranty of merchantability and fitness for a particular purpose are hereby disclaimed. Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation.
All warranty returns must have an approved RGA number. The RGA number must be clearly marked on the exterior of the return package. All approved warranty returns must be shipped to the address specified on the RGA form assigned by our Customer Service department.
Go Rhino reserves the right to change or modify any of the terms and conditions contained in this Limited Warranty at any time and in Go Rhino’s sole discretion.
If you need assistance or to place a warranty claim, please contact the Go Rhino customer service team at 1-888-427-4466 during normal business hours Monday thru Friday 5 am to 5 pm PST. You may also email [email protected] The Go Rhino customer service team will answer any questions you may have.
Q: Clearance Merchandise
Q: Product Registration
Please remember to register your product.
Registering your product will help speed any future warranty or customer service inquiries.
Go Rhino Products is a Division of NAADE, INC.