• Home »
  • FAQ
  • Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

  1. How do I measure my truck bed?
  2. What is the cab configuration of my truck?
  3. How will my product be shipped to me?
  4. How do I know if a certain product is available for my vehicle?
  5. What type of finish is used for the black finish: gloss or matte?
  6. My end cap is missing! How can I replace it?
  7. I purchased my part online and the box looked good but the parts inside were damaged and/or missing. Can I get replacement parts?
  8. I purchased a part online on a different site and it doesn't match the picture I saw on the website. What can I do?
  9. I purchased a part online and the box showed up damaged and beat up. What do I do?
  10. I purchased a Go Rhino product online from a different site and I don't want it anymore. Can I exchange it or return it to you to get my money back?
  11. How do I submit a Warranty claim?
  12. Does the warranty cover shipping?
  13. Will Go Rhino grille guards and front guards work with my vehicle's front proximity sensors?
  14. Why are there so many different bumper parts? Which ones do I need?
  15. Where are your sidesteps mounted on my vehicle? Is it secure?
  16. I purchased a front guard for one vehicle but I want to put it on a different one. Will that work?
  17. I bought a 3000 Series Stepguard without brush guards but now I want to add them. Can I buy them separately?
  18. Do the Dominator bars come with silver step pads or black step pads?

Q: How do I measure my truck bed?

Getting an accurate measurement of your truck bed is vital to ensuring proper fitment of bed rails, truck bed accessories and even side steps. We created this easy-to-use Guide to assist you in finding the correct product for your truck.

Q: What is the cab configuration of my truck?

With so many cab configurations available today it may get a bit confusing at times. Here is a simplified Cab Configuration Guide to help you out.

Q: How will my product be shipped to me?

Most of our products are shipped through parcel delivery services like UPS and FedEx. However for larger items, we must ship via LTL "truck freight", which arrives in an 18-wheeler truck and requires the customer to be present upon delivery.

These items include:

  • BR Bumper Replacement
  • Dominator D3 One Piece versions
  • 6" OE Xtreme Wheel-to-Wheel
  • 6000 Series One Piece versions
  • Winch Guard (With or Without Brush Guards)
  • HD Winch Guard
  • Wrangler Guard
  • The Dominator D3 & 6000 series side steps have some modular versions available, allowing you to avoid the costs & inconveniences associated with shipping via LTL "truck freight".

Q: How do I know if a certain product is available for my vehicle?

Our website is programmed to solve this problem. You can personalize your experience here at gorhino.com by selecting your vehicle at the top left corner of the screen. Then you will only see products that are available for your vehicle.

Q: What type of finish is used for the black finish: gloss or matte?

Our Black Powder Coat has a Semi-Gloss finish to it. We also have the alternative Textured Black Powder Coat finish.

Q: My end cap is missing! How can I replace it?

Please call 888-427-4466 to order a new end cap.

Q: I purchased my part online and the box looked good but the parts inside were damaged and/or missing. Can I get replacement parts?

Yes, we can send out replacement parts for only new orders that show up in a box that’s in good condition. Send a copy of the receipt proving that the purchase was within 30 days, photos of the damaged parts, and a photo of the product label on the box to [email protected] We will work on replacing the parts once we have received all three items from you.

Q: I purchased a part online on a different site and it doesn't match the picture I saw on the website. What can I do?

Please take a screenshot of the product page and website that you purchased the product from and send it to [email protected] We will work with the website to get you the correct part and to make sure the picture is correct in the future. Some websites use generic photos that may or may not match with the part.

Q: I purchased a part online and the box showed up damaged and beat up. What do I do?

Please refuse the package and the freight company will file a claim with us so we can generate a replacement order to be sent. Please notify the company that you purchased the part from that the package was refused.

Q: I purchased a Go Rhino product online from a different site and I don't want it anymore. Can I exchange it or return it to you to get my money back?

Unfortunately, if you did not purchase your product through us directly here at gorhino.com, we recommend that you contact the website that you purchased it from. Most eCommerce websites have some sort of money-back guarantee so you will need to go through them for a return or exchange.

Q: How do I submit a Warranty claim?

You will need to send us the following to start the warranty claim:

  • A) Invoice or receipt.
  • B) Pictures of the product and a picture of the truck.
  • Please email all the information to [email protected]

Q: Does the warranty cover shipping?

No, unfortunately the warranty only covers the cost of the part itself.

Q: Will Go Rhino grille guards and front guards work with my vehicle's front proximity sensors?

Unfortunately, our products will throw off your front sensors as they will detect the product in front of your car instead of other objects.

Q: Why are there so many different bumper parts? Which ones do I need?

In order to fully install the BR10 Front Bumper, you will need the BR10 Front Bumper Replacement as well as the BR10 Winch Tray as it is a two-piece install.
The BR5 Front Bumper includes the winch tray in the single part number.
Jeep BRJ40 Front Bumpers can be installed with the center piece only. The optional end caps and light mount bars allow complete customization.
Optional light plates and light bar are not required for the bumper.

Q: Where are your sidesteps mounted on my vehicle? Is it secure?

The majority of our sidesteps mount onto the body of the vehicle, just like factory sidesteps while a few mount to the frame of the vehicle.

Q: I purchased a front guard for one vehicle but I want to put it on a different one. Will that work?

Since each front guard is vehicle-specific and not universal, it will not work.

Q: I bought a 3000 Series Stepguard without brush guards but now I want to add them. Can I buy them separately?

Yes. Due to our unique 3 piece modular design, our 3000 Series allows you to add brush guards at any time.

Q: Do the Dominator bars come with silver step pads or black step pads?

You may have seen pictures online that show both colors. Our old design came with aluminum step pads however they are still available for purchase separately here.